Refund policy

Last updated: 5 November 2026

We want you to love what you ordered from Summit Menswear. If something isn't right, here's how we can help.

Change of mind & size exchanges

You can return or exchange items within 14 days of delivery.
Items must be unworn, unwashed and in their original condition with tags attached.
Please email us at support@summitmenswear.com with your order number before sending anything back. We'll reply with the return address and instructions. Parcels sent without contacting us first can't be processed.
Return shipping for change-of-mind returns is paid by the customer. We recommend a tracked service.
Sale items and items bought with a bundle discount can be returned; the refund is the amount you actually paid for that item.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll offer a replacement or a full refund, including any shipping costs. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing in this policy limits those rights.

Refunds

Once we receive and check your return, we'll email you and process the refund to your original payment method within 5–10 business days. Your bank may take a few extra days to show it.